FAQs
The Bursar's Office is committed to providing the best service and quickest turnaround possible. Listed below are the questions we are asked most often. If you don't see your question in this list, please check StudentInfo, or contact us directly.
- Bursar's Office Location, Hours of Operation, and Contact Information
- When will I receive my financial aid refund?
- How do I create and/or edit the direct deposit account used for my student account refunds?
- How much is tuition at UNM?
- What are registration holds and how can they be removed?
- How do I pay my UNM Account?
- How do I check my bursar account online?
- I need help understanding my bill
- What is the Bursar Account Suite? How do I access it?
- How can my parents make online payments on my UNM account?
- How do I set up a payment plan?
- Is there a fee for setting up a payment plan?
- What is Enrollment Cancellation?
- What is Multi-Factor Authentication (MFA), how does it work, and how is UNM using this technology to improve security?
- What is Azure Multi-Factor Authentication (MFA) and how does it work at UNM?
- Can I get a printed receipt of all my payments made to UNM?
- Can I pay my application fee online?
- Can I set up a payment plan for my past due balance?
- Can I stop automatic payments from occurring on my payment plan?
- Can I view my bill online?
- How can I ensure that my student account check refund goes to the correct address?
- How can I send my billing statement to my parents?
- How can I set up a payment plan?
- How can I set up/update automatic payments for my account balance?
- How can I tell if my financial aid or scholarship(s) will post in time to prevent my enrollment from being canceled?
- How can I tell if my payment plan payments will deduct automatically?
- How can my parents make online payments on my UNM account?
- How do I change the expiration date on my credit card?
- How do I change the payment method used on my payment plan?
- How do I check my bursar account online?
- How do I create a payment method in the Bursar Account Suite?
- How do I ensure my tuition is paid through my GI benefits?
- How do I know what my third party sponsor will pay?
- How do I pay my UNM Account?
- How do I set up a payment plan?
- How does the billing work for an approved off-campus work-study employer?
- I am a parent. How do I access my student's account online?
- I am an Authorized User. How do I change my Authorized User email address?
- I am Authorized User and forgot my password. Who do I contact to get it reset?
- I forgot to pay my Enrollment Cancellation balance so I got dropped from my courses. How do I get back in my classes?
- I made a check or electronic check payment but did not have the funds in my bank account. Will I be charged a fee?
- I pay my child's tuition. Why can't I have the bill sent to my house?
- If I don't pay my account will I be sent to a collection agency?
- Is there a fee for setting up a payment plan?
- What are qualified education expenses?
- What does "scheduled payments" mean when setting up a payment plan?
- What does it mean when my payment failed because "credit card payment was not authorized?"
- What happens if I can't pay my bill?
- What is a third party authorization?
- What is my "PIN" number?
- What is the Bursar Account Suite? How do I access it?
- What is the difference between a payment plan and automatic bill pay?
- When do student bills go out?
- Who would I need to contact if I have been sent to a collection agency?
- Why and how do I complete the Student Information Release Proxy?
- Why do my payment plan amounts keep changing?
- Why does this eBill notification not give me any detail other than the due date?
- Why is my payment plan taking money out of my bank account or credit card?
- I have a financial hold on my account from the Bursar's Office. What does this mean?
- I have administrative holds in place at UNM Gallup. How do I get these holds removed?
- What are registration holds and how can they be removed?
- Why is there still a financial hold on my account even though I just made a payment?
- What is Enrollment Cancellation?
- How can I tell if my financial aid or scholarship(s) will post in time to prevent my enrollment from being canceled?
- I forgot to pay my Enrollment Cancellation balance so I got dropped from my courses. How do I get back in my classes?
- What happens if I can't pay my bill?
- Can military personnel, their spouses, and dependents qualify for in-state tuition rates?
- Can parents and student both qualify for educational tax credits?
- How do I qualify for the senior citizen tuition discount?
- How much is tuition at UNM?
- New Tuition Structure - FAQ
- What does it cost to attend graduate school at UNM?
- What is the difference between "cost of attendance" and "tuition rate"?
- What is the GPSA Fee in my account?
- Where can I find information on tuition and fees, enrollment cancellation, drop deadlines, and refunds?
- Where can I find out my Tuition and Fee charges?
- Can I get a copy of my Tax Form 1098-T for a prior year?
- Can you fax my Tax Form 1098-T directly to my tax preparer?
- Can you mail my Tax Form 1098-T to my parents for me?
- I am a graduate student. Why didn't I receive a Tax Form 1098-T?
- I am an international student. Will I be sent a Tax Form 1098-T?
- Is my Tax Form 1098-T available online?
- What address is used for mailing my Tax Form 1098-T?
- What if my Social Security Number is incorrect on my Tax Form 1098-T?
- What is Tax Form 1098-T? Why did I receive one?
- When will I receive my Tax Form 1098-T?
- Who do I contact with questions regarding my Tax Form 1098-T?
- Why are my bookstore charges or health insurance fee not on my Tax Form 1098-T?
- Why did my child, who is a high school student, receive Tax Form 1098-T?
- Why didn't I receive Tax Form 1098-T?
- Why does UNM populate Box 2, "Amounts billed for qualified tuition...,"' instead of Box 1, "Payments received for qualified tuition..." in Tax Form 1098-T?
- Will I still receive Tax Form 1098-T even though I have not paid my tuition and fees from last year?
